Macy's Santaland Support Elf

Macy's Santaland Support Elf

CATEGORY: Performer

Macy's Parade and Entertainment Group
New York, NY 10001

Job Details



Our Santaland experience is an interactive entertainment for customers on their way to see Santa Claus.  Our goal is to help spread cheer and goodwill among all our Santaland guests.


Essential Functions:

Santaland Elf:

  • Always be in Elf (provided by Macy’s)
  • Direct and expedite guest visits with Santa
  • Take photos (on proprietary equipment)
  • Assist with crowd control while maintaining a cheerful disposition
  • Assist with taking reservations and checking in guests with reservations for the holiday exhibit
  • Communicate issues within the exhibit to management and security





·         Crowd control experience with both adults and children required

·         Customer service experience required

·         Ability and desire to work with children required

·         Acting experience preferred

·         Administrative & event operation experience


Communication Skills:

·         Knowledge of a second language helpful

·         Strong interpersonal and communication skills

·         Ability to effectively communicate with and direct children


Mathematical Skills:

·         Basic math functions such as addition, subtraction, multiplication and division


Reasoning Ability:

·         Must have the ability to work independently with minimal supervision

·         Must be able to multitask in a fast paced environment

·         Present a professional image consistent with Macy's brand values


Physical Demands:

·         May involve prolonged standing and walking

·         May involve lifting heavy objects 30lbs+ including small children


Other Skills:
  • Effective communicator
  • Leadership
  • Customer Service
  • Punctuality
  • Cheerful and enthusiastic disposition
  • Ability to engage and entertain children


Work Hours:

·         Flexible with scheduling and available to work retail hours which may include day, evening, weekends and/or holidays or sales events depending on business needs 


This job description is not all inclusive. In addition, Macy's, Inc. reserves the right to amend this job description at any time. Macy’s, Inc. is an Equal Opportunity Employer, committed to a diverse and inclusive work environment.

Updated Date:  6/20/2013


November 17, 2021 - December 24, 2021