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Job Details
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Title
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Subscriber Services Manager
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Category
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Administrative
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Description
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Manhattan Theatre Club (MTC), a Tony Award-winning nonprofit theatre dedicated to the production of contemporary plays and musicals, seeks efficient, detail oriented, problem solver for Subscriber Services Department. Reporting to the Director of Subscriber Services, the Manager will be the key ticketing systems administrator in the Subscriber Services Department.
The candidate will be instrumental in designing and programming subscription packages in the Tessitura ticketing software, setting up price maps, price types, MOS designations, ticket designs, seat maps, maintaining data fields through System Tables and diagnosing/fixing problems. The candidate will help build the rollover campaign by building performances, setting up subscription package grid, programming packages, setting up and performing rollovers for seasonal invoices (including non-package holding subscribers), releasing unsold reservations, printing season tickets, as well as maintenance of database and general ledger accounts.
Additional day-to-day duties include answering the hotline, processing subscription and exchange orders and selling single tickets, as well as supervising and assisting subscriber services staff with internal and/or related customer service issues, and providing reports for Directors of Subscriber Services and Marketing.
The candidate will also confer with other departments on hold code procedures, sales policies/issues, reporting practices/issues and assist the other departments and the Friedman Theatre Box Office about software, reports, and sub services procedures as needed.
REQUIREMENTS: Ideal candidate should have several years of box office/subscription office experience and complete proficiency with the Tessitura ticketing software. Excellent customer service skills, a strong attention to detail, and innovative thinking are required. Proficiency with Excel is required. It is important that the candidate can work well under pressure in a deadline, detailed-oriented environment.
This is a full-time, salaried position with full benefits package including: group health insurance with options for spousal, family and/or domestic partner coverage, basic life and long term disability insurance, employer-funded pension, paid time off and optional 403(b) and flex savings plans for healthcare, dependant care and commuting expenses.
TO APPLY: Forward resume, cover letter and salary history and/or salary requirements to Darren Robertson, HR Manager, via email: jobs@mtc-nyc.org (MS Word, PDF or plain-text format only) with “Subscriber Manager Search” in the subject line. MTC is an equal opportunity employer.
ABOUT MTC: For thirty-five years, MTC has been the creative and artistic home for America's most gifted theatrical artists, producing works of the highest quality by contemporary American and international playwrights. MTC produces six plays annually in Broadway's Samuel J. Friedman on West 47th Street and off-Broadway at the historic NY City Center complex on West 55th Street. For more information, visit www.manhattantheatreclub.com.
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Job Start Date
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Job End Date
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Union Information
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Salary
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Company
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Manhattan Theatre Club
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Address
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New York, NY 10036
US
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Contact
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Darren Robertson
jobs_playbill@mtc-nyc.org
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Respond Method(s)
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By Email
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